B&D Mfg. Inc. Warranty Process

​

Click Here for B&D Warranty Statement - All Equipment

Please fill out the RMA form with the required information needed to process your request. See Below

Submit the RMA form to warranty@bdmfginc.com

1. Date
2. Contact Person
3. Distributor Name
4. Branch Location
5. Phone & Email Information
6. B&D Part# of Flow Center
7. Check Box for Credit or Replacement
8. Provide Purchase Order Number if Replacement Unit Has Been Purchased
9. Reason for Return
10. Flow Center Model Number
11. Flow Center Serial Number
12.  
13. Note:
14. Purchase order is required to ship out the new Flow Center(s) and it will be billed accordingly.
15. No shipping charges will be covered on the replacement Flow Center(s) unless authorized by the Warranty Department. 
16. Hold onto the old Flow Center until the Warranty Department determines if any Flow Center items will need returned to process warranty credit.

Pump Warranty Requests (Form Must Include the Following)

1. Date
2. Contact Person
3. Distributor Name
4. Branch Location
5. Phone & Email Information
6. B&D Part# of Pump
7. Check Box for Replacement
8. Provide Purchase Order Number if Replacement Pump Has Been Purchased
9. Reason for Return
10. Flow Center Model Number of Failed Pump
11. Flow Center Serial Number of Failed Pump
12. Pump P/N Information Located on Plastic Pump Tag
13. Pump 4 Digit P/C Code Located on Plastic Pump Tag
14.  
15. Note:
16. Purchase order is required to ship out the new product replacement(s) and it will be billed accordingly.
17. No shipping charges will be covered on the replacement pump(s) unless authorized by the Warranty Department. 
18. Hold onto the old failed pumps until the Warranty Department determines if any pump(s) items will need returned to process warranty credit.

Misc. Product Returns (Form Must Include the Following)

1. Date
2. Contact Person
3. Distributor Name
4. Branch Location
5. Phone & Email Information
6. B&D Part#  of Item(s) & Description(s)
7. Check Box for Credit
8. Detailed Reason on why you are Returning the Product.
9. Original Purchase Order Information
10.  
11. Note:
12. Processing fees and restock fees do apply with all product returns unless reduced or waived by the Warranty Department. 
13. All product(s) must be in clean resellable condition or no credit can be processed. 

Ritmo Socket Fusion Iron Repairs (Form Must Include the Following)

1. Date
2. Contact Person
3. Distributor Name
4. Branch Location
5. Phone & Email Information
6. B&D Part# of Iron
7. Issue with Iron.
8. Check Box for Repair
9. Model# of Failed Iron (Located on Sticker on Handle)
10. Serial# of Failed Iron (Located on Sticker on Handle)
11.  
12. Note:
13. B&D only repairs the Ritmo brand socket fusion iron in our Iowa location.
14. Once the iron is return for repair, it wil be evaluated and an estimate will be sent to contact person on RMA form.
15. If repair is wanted, a purchase order is required for repair and it will be billed accordingly if not under warranty.
16. No shipping charges will be covered on the failed iron unless authorized by the Warranty Department.